Balcas have determined the necessary competencies for personnel performing work, effecting quality, or with the potential to create a significant impact on the environment or work.
Competence shall be on the basis of appropriate education, training, skills and experience. Balcas shall ensure that any person(s) under its control e.g. contractors performing tasks that can impact on all activites, is/are competent.
Balcas have determined training needs for personnel, made provision for and evaluated the effectiveness of training. Training will include cross training in order to achieve multi-skilled personnel.
As a part of its training commitment Balcas ensures that personnel are aware of their role in achieving the goals of continual improvement, preventing pollution, meeting customer requirements and identifying and controlling / eliminating risks present throughout the workplace.